Terms & Conditions

1. Acceptance of Terms

By accessing or using the Boror Marketplace platform (“Platform”), creating an account, or submitting an enrollment application, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Platform.

2. Platform Overview

Boror Marketplace is an online marketplace operated by Boror Limited, connecting vendors (sellers), customers, and delivery riders in Kenya. The Platform facilitates product listings, order management, and last-mile delivery.

3. Eligibility

To use the Platform you must:

• Be at least 18 years of age.
• Be a resident of Kenya or a legally registered entity in Kenya.
• Provide accurate, complete, and current information during registration or enrollment.
• Have the legal capacity to enter into binding agreements.

4. Vendor Terms

As a vendor on Boror Marketplace, you agree to:

• List only products you legally own or are authorized to sell.
• Ensure all product descriptions, images, and pricing are accurate and not misleading.
• Comply with all applicable Kenyan laws, including the Consumer Protection Act and relevant tax obligations.
• Fulfill orders promptly and to the standard described in your listings.
• Maintain a valid KRA PIN and comply with tax reporting requirements.
• Not list counterfeit, stolen, prohibited, or regulated goods.
• Accept Boror’s commission structure as communicated at the time of onboarding.

5. Rider / Delivery Partner Terms

As a delivery rider on Boror Marketplace, you agree to:

• Provide accurate personal, vehicle, and document information during enrollment.
• Maintain a valid driving license (where applicable) and ensure your vehicle is roadworthy and insured.
• Comply with all traffic laws and Boror’s delivery guidelines.
• Handle customer packages with care and deliver within stipulated timeframes.
• Not engage in fraudulent activity, including falsifying delivery confirmations.
• Wear provided rider gear and represent Boror professionally.

6. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at info@boror.shop if you suspect unauthorized access to your account.

7. Fees & Payouts

Boror charges a commission or service fee as agreed upon onboarding. Payouts to vendors and riders are processed weekly to the bank account or M-Pesa number provided. Boror reserves the right to withhold payouts in cases of fraud, chargebacks, or policy violations pending investigation.

8. Prohibited Conduct

You may not use the Platform to:

• Engage in fraud, misrepresentation, or deceptive practices.
• Harass, threaten, or harm other users.
• Upload malicious software or interfere with Platform operations.
• Circumvent Boror’s payment systems by transacting directly with other parties to avoid fees.
• List, sell, or deliver illegal, counterfeit, or prohibited goods.

9. Intellectual Property

All content on the Platform, including logos, designs, text, and software, is the property of Boror Limited or its licensors. You may not reproduce, distribute, or create derivative works without prior written consent.

10. Suspension & Termination

Boror reserves the right to suspend or terminate any account at its discretion for violation of these Terms, fraudulent activity, or conduct deemed harmful to the Platform or its users. You may also terminate your account at any time by contacting support.

11. Limitation of Liability

To the maximum extent permitted by law, Boror Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including loss of earnings, data, or business opportunity.

12. Governing Law

These Terms are governed by the laws of Kenya. Any disputes shall be resolved through the courts of Kenya or through mutually agreed alternative dispute resolution mechanisms.

13. Changes to Terms

Boror reserves the right to update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

14. Contact

For questions or concerns about these Terms, contact us at:
Email: info@boror.shop
Phone: +254 117 393427
Address: Nairobi, Kenya